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GENERAL SERVICE INFORMATION
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REPAIR & MAINTENANCE SERVICES
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USED CAR SALES
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Do I need to make a booking before visiting?
It's not mandatory, but we highly recommend booking in advance so we can provide proper consultation and prepare any necessary parts. This helps reduce waiting time and ensures smoother service.
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How can I book a service with Hera?
You can easily book through:
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Our official Facebook page: https://www.facebook.com/heraautomotive
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Phone call to our hotline: 1800 777 999
- Visiting us directly at 13 Bay St, Botany NSW
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My car won't start. Can Hera come to me?
Yes! Our Mobile Service team can come to your location anywhere in Sydney for basic diagnostics and minor fixes.
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How long does a typical repair take?
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Basic services (like oil changes, filter replacements): Same day
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More complex repairs or bodywork: 1–5 business days, depending on the issue. We’ll give you a clear estimate after the initial check.
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Will I get a quote before the repair?
Always. We provide a transparent, detailed quote and only proceed once you approve it.
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Can I wait for my car at the workshop?
Absolutely. We have a comfortable waiting area with Wi-Fi and refreshments, so you can relax or get some work done while you wait.
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What payment methods are accepted?
We accept:
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Cash
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Bank transfer
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Credit/debit cards (note: a small surcharge may apply for credit card payments)
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Does Hera offer any warranty on its services?
At this time, we don’t offer an official warranty. However, we’re committed to quality and always support our customers if any post-service issues arise.
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What types of vehicles does Hera service?
We service most popular vehicle brands in Australia, including Japanese, Korean, and some European models. Contact us with your car details for specific advice.
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Do I need to book an appointment before bringing my car in?
Yes, we recommend making an appointment in advance so we can prepare parts and arrange the best service time for you.
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Does Hera offer mobile car repair services?
Yes! Our Mobile Service team can come to you anywhere in Sydney for basic checks and minor repairs.
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Is there any warranty after the repair?
We currently do not offer an official warranty. However, we always support our customers if issues arise post-repair. Your satisfaction is our top priority.
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Are the cars inspected before being sold?
Yes, every vehicle is thoroughly inspected, serviced, and detailed before being listed for sale. We only sell cars with verified quality and clear history.
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Where can I view the cars?
You can visit our showroom in Sydney or schedule an appointment online for a private viewing.
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Does Hera help with paperwork and registration?
Yes, we assist with all the paperwork – including vehicle checks, transfer of ownership, and registration
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Can I buy a car on a payment plan?
Financing options may be available depending on the vehicle and time of purchase. We can connect you with trusted financial providers if needed.